Support
Common questions, known limits, and how to reach us.
Pulli is a native macOS download manager. If something isn't working or you have a question, this page covers the basics. For anything else, email us or join the Discord.
Reach us
- support@pulli.app
- Discord
- Join the community
Common questions
Getting started
Is Pulli free?
Yes. The free license covers the full download manager: resumable, parallel, browser-integrated fetches. Pro adds power-user features like more parallel downloads, proxy support, and logins. See the pricing page for the breakdown.
How do I get started?
Download Pulli, generate a key at /key, and install the browser extension. No email required. The key is the account.
Browser integration
Which browsers work with Pulli?
Chrome, Arc, Brave, and Edge. Firefox and Safari aren't supported yet.
How does the browser extension work?
The extension catches download links from your browser and sends them to Pulli. Install it from the Chrome Web Store; it works with any Chromium browser.
Platform & compatibility
What macOS version do I need?
macOS 15 (Sequoia) or later.
Is there a Windows or Linux version?
Not yet. macOS only for now. Linux is likely before Windows.
Account & billing
How do I get a license key?
Visit /key and generate one. It's free. Your key looks like pulli-XXXX-XXXX-XXXX and stays on your device.
What happens if I lose my key?
If you attached an email to your account, recover it at /key. Without an email on file, we can't recover a lost key.
How do I cancel my Pro subscription?
Cancel in Creem's customer portal at creem.io/my-orders/login. You can also email support@pulli.app. Pro continues until the end of the paid period, then the key lapses to Free. Your fetches stay on your Mac.
How do I delete my account?
Delete the key at /key, or email us. That removes the license and its activations. Event and metrics rows stay because they have no key on them. If you have Pro, cancel it in the Creem portal first. Deleting the key does not cancel billing.
Known limitations
A few things Pulli can't do yet:
- Firefox and Safari aren't supported yet
- macOS 15 (Sequoia) or later required
- macOS only — no Windows or Linux yet
- Some servers refuse to resume downloads — Pulli fetches from the start in those cases
- Multi-source fetch (downloading from multiple mirrors) is a Pro feature